Shipping & Returns

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Shipping Charges

Free Shipping on all orders placed within South Africa over R750. Orders under R750 are charged a standard R120 delivery fee. 

Shipping costs are clearly shown at the checkout.

Special delivery request for overnight deliveries will be charges a R180 delivery fee

 

Undeliverable packages

Occasionally packages are returned to us undelivered. 

Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Re-shipment costs are on the customer’s account for all charges.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.

We aim to deliver within the time indicated but we cannot promise an exact date when you submit your Order or at the Confirmation of Order. We always aim to deliver within 3-5 working days (Standard South African delivery, and depending on the payment method used).

Delivery to Western Cape +- 2 Working Days

Delivery to Gauteng +- 3-5 Working Days

Delivery to KwaZulu-Natal +- 3-5 Working Days

Delivery to rest of South Africa and outline areas +- 3-5 Working Days

Orders are not dispatched on weekends. Orders placed and confirmed after 12pm will dispatch on the following working day. Delivery fees and cash handling fees are non-refundable.

We shall aim to let you know if We expect that We are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it.

Orders are not dispatched on weekends. Orders placed and confirmed after 12pm will dispatch on the following working day. Delivery fees and cash handling fees are non-refundable.

Refunds / Returns Policy

We are committed to complete Glamit customer satisfaction.

If for any reason you are not completely satisfied with any of the products purchased from the website, you may return the products to us providing:

the product is undamaged

product packaging has NOT been opened and is in its original packaging (including cellophane wrap, tamper proof seals and lids),

product is un an unused/unworn condition

product is re-saleable.

Empty or half empty products will NOT be replaced.

Products older than 3 months will NOT be replaced

Items will only be refunded once they are received back to us in their original packaging along with proof of purchase.

Items must be returned back to our warehouse within 7 working days after receipt of order.

The postage will not be refunded and you are responsible for any returns postage cost.

The returned item's tracking number must be provided to Glamit Hot Hair and Beauty (PTYLTD at info@glamit.co.za

If you wish to cancel your purchase you will be liable for a 15% handling fee.

It is your responsibility to ensure that you use the Products strictly in accordance with the care instructions provided for each product.

For reasons of hygiene, bonnets may not be refunded or exchanged, unless they are defective.

Items purchased on sale or discount may not be returned.

How to Submit a Return? 

Please advise us in writing via email of your return. (info@glamit.co.za)

Glamit will forward a returns form for you to complete.

Return the form to us via email with your proof of invoice.

Product warranty void if item is damaged by customer.

Empty or half empty products will NOT be replaced.

 

During COVID 19, no products can be returned to Halo Heritage, unless the product is received damaged by the customer.

At Halo Heritage we rigorously ensure that all Covid-19 safety & sanitation protocols are enforced to make sure our customers have peace of mind when receiving our Halo Heritage products.

Strictly enforced.

 

We offer a TWO YEAR warranty from date of purchase on heat styling tools which have the following terms and conditions:

  • ​Tools cannot be repaired or the warranty will be void.
  • The tool needs to be returned in its original box.
  • With an original till slip/ proof of purchase.
  • The warranty is ONLY for manufacturing errors and NOT abuse or misuse of the tool.
  • Product warranties are VOID if the item is damaged by the customer.
  • Product that has been used and the customer has “changed their mind” or similar cannot be returned. 
  • The product must be in a sellable condition.